Mediocrates
05-27-2008, 07:22 AM
This is one of four CS emails I got from HP today. I feel like I'm in a WW2 era spy movie. You know, the kind where none of the Asian characters are played by Asian actors.....
Hello
Thank you for writing back to us.
I must admit that the information that I provide was helpful. It feels good and boosts our confidence working with such a well-informed user.
HP's first motto is 'Customer Satisfaction'. It is our responsibility to serve our esteemed customers like you in the best possible way. We appreciate your support and cooperation.
xxxxx, also I request you to please give your valuable comments on the service provided by me which will help me to improve the services and also I request you to please participate in the e-mail survey. You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback. Please do participate in our survey feed back which will help us to increase our resources to improve the customer satisfaction
If you need any further assistance, please reply to this message and you will receive reply within one hour.
Once again, Thank You.
Sincerely,
James,
HP Total Care.
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages inconnection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
***Do Not Delete Service Ticket Number***
{ticketno:[8012089396]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
-----Original Message-----
From:
Date: 05/27/2008 07:52:58 EST
To: faxsa_en@MAIL.SUPPORT.HP.COM
Cc:
Subject: Re: HP Total Care Email Support Team
yes everything is fine, thank you.
-----Original Message-----
From: faxsa_en@mail.support.hp.com
Sent: May 27, 2008 5:49 AM
To:
Subject: HP Total Care Email Support Team
Dear ,
I am personally following up with you concerning your recent e-mail. We have not heard from you and want to be sure your issue has been resolved. If your issue has not been resolved,please respond to us with a detailed description of the steps you tried and the results. We will be happy to assist you further.
Regards,
James
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
-----Original Message-----
From: faxsa_en@mail.support.hp.com
Date: 05/26/2008 05:52:01 EST
To:
Cc:
Subject: Re: HP 640 Fax e-mail support
Dear ,
Thank you for contacting HP Total Care and its a great pleasure for me to assist you.
I am James from HP All-in-One e-mail support team and this reply in regards to the query related to HP 640 Fax.
I apologize for the delay in answering your message. Due to the increased volume of messages we receive daily, our response time has increased.
From your mail I understand that you want to know about the USB printer port on the unit which is not documented. Surely, I am glad to assist you in this regard.
Before proceeding further, I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you with this matter.
xxxx, I would like to inform you that the USB printer port on the unit is not for connecting to computer. This port is only for flashing memory of the unit. This port was used by the technical people for troubleshooting purpose. There is no documentation and also no software drivers for this port.
I hope the above information helps you to know about the USB port. If you have any issues or any doubts regarding the product, please write back to us with outcome of the issue, so that we can investigate the issue further. I am committed to working this issue until you are completely satisfied. I am here only to assist you.
Have a nice time.
Sincerely,
James
HP Total Care.
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages inconnection with the use of this information. Always back up your data.
For more information, including technical information updates, please visitour Web site at http://www.hp.com/support.
***Do Not Delete Service Ticket Number***
{ticketno:[8012089396]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
-----Original Message-----
From:
Date: 05/25/2008 12:49:40 EST
To:HP Support
Cc:
Subject: HP 640 Fax e-mail support
hp e-mail support
Webform submittal date/time : 25 May 2008 16:49:41 UTC
language_code : en
language : English
Country of Residence : United States
product_line : T4
product_oid : 3366990
product_name : HP 640 Fax
part_number : CB787A,CB788A,CB782A
purchase month : 5
purchase year : 2008
problem area : installation and setup
serial number : CN83P3M0H9
operating system : Microsoft Windows XP Home
How is your product connected to your PC? : USB Cable
error message : No
problem description: There is a USB printer port on this device and it is undocumented what it can be used for. Moreover there is no available software e.g. drivers or apps that might take advantage of it. So what is the USB port for?
troubleshooting : See above
setting changes : See above
tech skill : Advanced
first name :
last name :
phone :
email :
form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=3366990&lc=en&cc=us&dlc=en&aoid=null&lang=en&cc=us
form country : United States
Hello
Thank you for writing back to us.
I must admit that the information that I provide was helpful. It feels good and boosts our confidence working with such a well-informed user.
HP's first motto is 'Customer Satisfaction'. It is our responsibility to serve our esteemed customers like you in the best possible way. We appreciate your support and cooperation.
xxxxx, also I request you to please give your valuable comments on the service provided by me which will help me to improve the services and also I request you to please participate in the e-mail survey. You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback. Please do participate in our survey feed back which will help us to increase our resources to improve the customer satisfaction
If you need any further assistance, please reply to this message and you will receive reply within one hour.
Once again, Thank You.
Sincerely,
James,
HP Total Care.
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages inconnection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
***Do Not Delete Service Ticket Number***
{ticketno:[8012089396]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
-----Original Message-----
From:
Date: 05/27/2008 07:52:58 EST
To: faxsa_en@MAIL.SUPPORT.HP.COM
Cc:
Subject: Re: HP Total Care Email Support Team
yes everything is fine, thank you.
-----Original Message-----
From: faxsa_en@mail.support.hp.com
Sent: May 27, 2008 5:49 AM
To:
Subject: HP Total Care Email Support Team
Dear ,
I am personally following up with you concerning your recent e-mail. We have not heard from you and want to be sure your issue has been resolved. If your issue has not been resolved,please respond to us with a detailed description of the steps you tried and the results. We will be happy to assist you further.
Regards,
James
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
-----Original Message-----
From: faxsa_en@mail.support.hp.com
Date: 05/26/2008 05:52:01 EST
To:
Cc:
Subject: Re: HP 640 Fax e-mail support
Dear ,
Thank you for contacting HP Total Care and its a great pleasure for me to assist you.
I am James from HP All-in-One e-mail support team and this reply in regards to the query related to HP 640 Fax.
I apologize for the delay in answering your message. Due to the increased volume of messages we receive daily, our response time has increased.
From your mail I understand that you want to know about the USB printer port on the unit which is not documented. Surely, I am glad to assist you in this regard.
Before proceeding further, I greatly appreciate that you have forwarded us your concerns and that you have given us an opportunity to assist you with this matter.
xxxx, I would like to inform you that the USB printer port on the unit is not for connecting to computer. This port is only for flashing memory of the unit. This port was used by the technical people for troubleshooting purpose. There is no documentation and also no software drivers for this port.
I hope the above information helps you to know about the USB port. If you have any issues or any doubts regarding the product, please write back to us with outcome of the issue, so that we can investigate the issue further. I am committed to working this issue until you are completely satisfied. I am here only to assist you.
Have a nice time.
Sincerely,
James
HP Total Care.
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages inconnection with the use of this information. Always back up your data.
For more information, including technical information updates, please visitour Web site at http://www.hp.com/support.
***Do Not Delete Service Ticket Number***
{ticketno:[8012089396]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
-----Original Message-----
From:
Date: 05/25/2008 12:49:40 EST
To:HP Support
Cc:
Subject: HP 640 Fax e-mail support
hp e-mail support
Webform submittal date/time : 25 May 2008 16:49:41 UTC
language_code : en
language : English
Country of Residence : United States
product_line : T4
product_oid : 3366990
product_name : HP 640 Fax
part_number : CB787A,CB788A,CB782A
purchase month : 5
purchase year : 2008
problem area : installation and setup
serial number : CN83P3M0H9
operating system : Microsoft Windows XP Home
How is your product connected to your PC? : USB Cable
error message : No
problem description: There is a USB printer port on this device and it is undocumented what it can be used for. Moreover there is no available software e.g. drivers or apps that might take advantage of it. So what is the USB port for?
troubleshooting : See above
setting changes : See above
tech skill : Advanced
first name :
last name :
phone :
email :
form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email?product=3366990&lc=en&cc=us&dlc=en&aoid=null&lang=en&cc=us
form country : United States